Arlie Hochschild
The Managed Heart
Commercialization of Human Feeling
Twentieth Anniversary Edition, With a New Afterword
$22.95, £13.50 paperback
978-0-520-23933-3
Available Now
339 pages, 5-1/2 x 8-1/4 inches, 4 tables, 1 chart
June 2003, Available worldwide
Categories: Sociology; Women's Studies; Social Problems
June 2003, Available worldwide
Categories: Sociology; Women's Studies; Social Problems
Winner, Charles Cooley Award, 1983, American Sociological Association C. Wright Mills Award, Honorable Mention
Praise for the first edition:
"Profoundly originalÉterribly important."—Studs Terkel
"The Managed Heart is written so accessibly that it appeals to both the academic and the general reader."—Gail Sheehy, New York Times Book Review
"Perceptive study of 'emotional labor'—jobs like those of [flight attendants], in which workers are trained to use emotion as actors do, but whoÉoften end up unsure of what they really feel."—New York Times Books of the Year, 1983
"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise."—San Jose Mercury News
"Profoundly originalÉterribly important."—Studs Terkel
"The Managed Heart is written so accessibly that it appeals to both the academic and the general reader."—Gail Sheehy, New York Times Book Review
"Perceptive study of 'emotional labor'—jobs like those of [flight attendants], in which workers are trained to use emotion as actors do, but whoÉoften end up unsure of what they really feel."—New York Times Books of the Year, 1983
"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise."—San Jose Mercury News
In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.
The Commercialization of Intimate Life: Notes from Home and Work, by Arlie Russell Hochschild
Graceful Simplicity: The Philosophy and Politics of the Alternative American Dream, by Jerome M. Segal
Hey, Waitress! The USA from the Other Side of the Tray, by Alison Owings
Promises I Can Keep: Why Poor Women Put Motherhood Before Marriage, by Kathryn Edin and Maria Kefalas
Race and the Invisible Hand: How White Networks Exclude Black Men from Blue-Collar Jobs, by Deirdre A. Royster
Poverty in America: A Handbook, by John Iceland
Unequal Childhoods: Class, Race, and Family Life, by Annette Lareau
Working-Class Heroes: Protecting Home, Community, and Nation in a Chicago Neighborhood, by Maria Kefalas
Graceful Simplicity: The Philosophy and Politics of the Alternative American Dream, by Jerome M. Segal
Hey, Waitress! The USA from the Other Side of the Tray, by Alison Owings
Promises I Can Keep: Why Poor Women Put Motherhood Before Marriage, by Kathryn Edin and Maria Kefalas
Race and the Invisible Hand: How White Networks Exclude Black Men from Blue-Collar Jobs, by Deirdre A. Royster
Poverty in America: A Handbook, by John Iceland
Unequal Childhoods: Class, Race, and Family Life, by Annette Lareau
Working-Class Heroes: Protecting Home, Community, and Nation in a Chicago Neighborhood, by Maria Kefalas